Job Description
Dreamworks Animation Recruiting Operations Systems Administrator
Responsibilities
DreamWorks has created some of the most recognized and beloved animated characters in the world. Whether you enjoyed flying through Berk with Dragons or kung fu fighting with Po, our films have captured millions of people’s imagination by immersing them into our worlds with amazing storytelling and stunning visual effects. Technical innovation at DreamWorks makes much of this possible, and you now have the opportunity to join the team that supports every aspect of our movie making process.
At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service.
As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on cutting edge technology, proprietary tools, and the latest hardware. To be a part of this amazing team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged on a daily basis. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success.
The OSA team supports the systems and people that are critical to the process of making the best animation by:
• Providing world class support for the day to day operations of the studio and our initiatives
• Advocating for our clients to other technology departments in support of DreamWorks
• Working closely with the engineering departments on supporting the infrastructure upgrades and changes
• Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
Job Responsibilities:
• Serve as the primary point of contact for end user support incidents
• Analyze issues and create solutions for HW and SW problems
• Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
• Work with System Engineers and Architects on projects in support of studio initiatives
• Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
• Look for opportunities to provide continuous improvement to our processes and procedures
• Manage all aspects of software license installations
• Provide technical expertise and ownership of application debugging for most departments
• Provide exceptional end user support through phones call, ticketing system (Jira) , and deskside visits
• Create new tools to automate processes in an effort to increase departmental efficiencies
• Set up and move systems as necessary
• Analyze issues and create solutions for hardware and software problems
• Participate in, and/or run preventative maintenance tasks
• Assist in creating and maintaining documentation related to the support of the studio
• Serve as an escalation point for other technology departments such as Asset Management and A/V
• Create and manage user accounts
Qualifications/Requirements
● Minimum 1 year experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
● Undergraduate degree or equivalent work experience
● Strong customer service skills
● Excellent troubleshooting and problem solving skills
● Excellent verbal and written communication skills
● Understanding of LAN/WAN configuration and concepts
● Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)
Desired Characteristics
● Experience supporting Gmail and Google Suite
● Experience in a production environment is highly desirable
● Ability to successfully prioritize your objectives and manage your time
● Ability to learn quickly and work in a fast paced environment
Additional Information
- Company Url : https://www.dreamworks.com
